99.99% Uptime SLA
The Streaming Platform That Never Sleeps. Enterprise-grade reliability with 99.995% actual uptime and automatic failover in under 30 seconds.
Industry-Leading Uptime
Compare WAVE reliability to major streaming platforms
| Platform | SLA Guarantee | Actual Uptime | Max Downtime/Month | Failover Time |
|---|---|---|---|---|
| WAVEBest Uptime | 99.99% | 99.995% | 4.38 min | <30 seconds |
| AWS Elemental | 99.9% | 99.95% | 43.8 min | ~2 minutes |
| Cloudflare Stream | 99.99% | 99.99% | 4.38 min | ~1 minute |
| Vimeo Enterprise | 99.9% | 99.9% | 43.8 min | Manual |
Enterprise-Grade Reliability Architecture
WAVE's 99.99% uptime SLA translates to a maximum of 4.38 minutes of downtime per month—but our actual performance consistently exceeds this guarantee at 99.995% uptime (2.19 minutes/month). This isn't luck or marketing speak; it's the result of deliberate architectural decisions prioritizing reliability at every layer of the infrastructure stack.
Multi-region redundancy ensures that no single datacenter or availability zone failure impacts service availability. Every component—from ingestion servers to databases to CDN edge locations—operates across multiple geographic regions with automatic failover. When one region experiences issues, traffic seamlessly routes to healthy regions within 30 seconds without manual intervention or service disruption.
Automatic health monitoring continuously checks every system component with sub-second precision. Our distributed monitoring infrastructure detects failures before they impact viewers, triggering automatic remediation workflows. Failed servers are removed from rotation and replaced within seconds. Database replicas automatically promote to primary. CDN edge locations with degraded performance are bypassed in favor of optimal routes.
Zero-downtime deployments allow us to ship improvements and security patches without service interruptions. Our blue-green deployment strategy maintains duplicate production environments, allowing instant rollback if issues are detected. We deploy thousands of updates annually with zero customer-facing downtime, continuously improving the platform without reliability tradeoffs.
Built for Maximum Uptime
Redundancy and automation at every layer
Multi-Region Redundancy
Infrastructure deployed across multiple geographic regions with automatic failover ensures no single point of failure.
Automatic Failover
System automatically detects failures and routes traffic to healthy infrastructure in under 30 seconds.
Health Monitoring
Continuous monitoring of all components with automatic remediation and incident response workflows.
Critical Reliability Requirements
When downtime is not an option
Mission-Critical Broadcasts
Live news, emergency communications, and time-sensitive content where every second counts
24/7 Operations
Always-on streaming services, security monitoring, and continuous operations requiring zero downtime
High-Stakes Events
Product launches, investor relations, earnings calls, and events where downtime damages reputation
Revenue-Critical Streaming
E-commerce, auctions, pay-per-view events where downtime directly impacts revenue
"Zero downtime during breaking news is critical. WAVE's 99.99% uptime SLA and automatic failover have never let us down, even during our biggest stories."
Reliability Architecture
Uptime Guarantees
- SLA Guarantee
- 99.99% (4.38 min/month max)
- Actual Performance
- 99.995% (2.19 min/month)
- Failover Time
- <30 seconds automatic
- Recovery Time Objective
- <5 minutes
- Recovery Point Objective
- <1 minute data loss
- Service Credits
- Automatic if SLA breached
Reliability Features
- Multi-region infrastructure (3+ regions)
- Automatic failover with health monitoring
- Database replication with auto-promotion
- CDN redundancy with intelligent routing
- Zero-downtime deployments
- Incident response with automated remediation
- Real-time status page and notifications
- Quarterly disaster recovery testing
Frequently Asked Questions
What are the SLA terms?
WAVE guarantees 99.99% uptime monthly, equivalent to maximum 4.38 minutes of downtime per month. If we fail to meet this SLA, you receive automatic service credits: 10% credit for 99.9-99.99% uptime, 25% credit for 99.0-99.9% uptime, and 100% credit for <99.0% uptime. Credits are calculated automatically and applied to your next invoice without requiring support requests.
How do you handle maintenance?
All maintenance happens during scheduled maintenance windows (typically Tuesday 2-4 AM PST) using zero-downtime deployment strategies. Critical security patches are applied immediately with automatic blue-green deployments that maintain service availability. We provide 72-hour advance notice for planned maintenance and post real-time updates to our status page.
How are incidents communicated?
Real-time incident status is available at status.wave.com with automatic notifications via email, SMS, and webhook. We provide transparent incident reports within 48 hours of major incidents, detailing root cause, impact, remediation, and preventive measures. Subscribe to status updates to receive instant notifications of any service degradation.
Ready for Enterprise Reliability?
See our real-time uptime metrics and SLA details