WAVE

Terms of Service

Last updated: December 31, 2025

1. Acceptance of Terms

By accessing or using WAVE Platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

WAVE Platform provides enterprise-grade live streaming infrastructure including:

  • Multi-protocol streaming (WebRTC, SRT, RTMP, NDI, OMT, etc.)
  • Real-time analytics and monitoring
  • Stream recording and transcoding
  • API access and SDK integration
  • Enterprise support and SLA guarantees

3. Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Ensuring your content complies with applicable laws
  • Not violating intellectual property rights
  • Not engaging in prohibited activities (spam, abuse, etc.)

4. Service Level Agreement

For paid plans, we provide an uptime commitment according to the service level in your subscription, as set out in our Service Level Agreement. Service credits may be issued for verified downtime below the applicable threshold, as detailed in your subscription agreement.

5. Payment Terms

  • Fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We may change pricing with 30 days notice
  • Overdue payments may result in service suspension

6. Intellectual Property

You retain all rights to your content. You grant us a license to host, stream, and process your content as necessary to provide the service.

7. Termination

We may suspend or terminate your account for violation of these terms. You may cancel your account at any time through your dashboard settings.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • WAVE Platform and its services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement
  • We do not warrant that the service will be uninterrupted, error-free, or secure
  • In no event shall WAVE Platform, Inc. be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses
  • Our total liability for any claims arising under these terms shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100)

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so the above limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless WAVE Platform, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the service, your content, or your violation of these terms.

10. Dispute Resolution

Any dispute arising from these terms shall be resolved as follows:

  • Informal Resolution: We encourage you to contact us first to seek informal resolution
  • Binding Arbitration: Disputes not resolved informally shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules
  • Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action
  • Small Claims Exception: Either party may bring qualifying claims in small claims court

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms shall be brought exclusively in the federal or state courts located in Delaware, and you hereby consent to the personal jurisdiction and venue therein.

12. Modifications to Terms

We reserve the right to modify these terms at any time. We will provide at least 30 days' notice of material changes by posting the updated terms on our website and, where practicable, notifying you by email. Your continued use of the service after such modifications constitutes acceptance of the updated terms. If you do not agree to the modified terms, you must discontinue use of the service.

13. Force Majeure

WAVE Platform shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14. Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect and enforceable.

15. Entire Agreement

These terms, together with our Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and WAVE Platform, Inc. concerning the service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

16. Contact Information

For questions about these terms, contact us at:

WAVE Platform, Inc.
Attn: Legal Department
251 Little Falls Drive
Wilmington, DE 19808
United States

Email: legal@wave.online
Phone: 1-888-WAVE-NOW (1-888-928-3669)

17. SMS / Text Message Program Terms

Program name

WAVE Online Account Notifications

Program description

WAVE Online, LLC (“WAVE”) operates an SMS / text messaging program for users of the WAVE platform. By opting in, you agree to receive automated text messages from WAVE for the following purposes:

  • Two-factor authentication (2FA) verification codes
  • Account and stream operational notifications
  • Payment and subscription notifications
  • Customer-service responses to your inquiries
  • Internal employee incident paging (for WAVE employees only)

Message frequency

Message frequency varies based on your account activity, security events, and stream activity. You may receive up to 50 messages per month per phone number. Most users receive between 1–15 messages per month.

Message and data rates

Msg & data rates may apply. Your mobile carrier may charge you for sending and receiving text messages, depending on your wireless plan. WAVE does not charge you for SMS messages. Contact your wireless carrier for information about your messaging plan and any associated fees.

How to opt in

  1. Add your phone number on the Notification Settings page in your WAVE account dashboard and check the SMS opt-in box.
  2. Reply START, YES, or SUBSCRIBE to a verification SMS we send when you first add your phone number.

By opting in, you confirm that you are the subscriber to the wireless number you provided or are authorized to opt in on behalf of the subscriber.

How to opt out

You can opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive from us. After opting out, you will receive one final confirmation message acknowledging your opt-out. WAVE will not send further SMS messages to that phone number except for transactional account-security messages required to protect your account. You can also disable SMS notifications via your Notification Settings page.

How to get help

Reply HELP to any message to receive a brief reply with our support contact information. You can also email support@wave.online.

Carrier disclaimer

Wireless carriers, including AT&T, T-Mobile, Verizon, US Cellular, Sprint, Boost, MetroPCS, Cricket, and others, are not liable for delayed or undelivered messages. Message delivery is not guaranteed and depends on your carrier's network availability.

Supported carriers

This program is supported by major U.S. wireless carriers. International messaging (including Canada, UK, EU) is supported on a best-effort basis subject to carrier and regulatory restrictions.

Compliance with applicable laws

  • Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227
  • CAN-SPAM Act of 2003, 15 U.S.C. § 7701 (where applicable)
  • CTIA Messaging Principles & Best Practices
  • A2P 10DLC carrier registration requirements
  • California Consumer Privacy Act (CCPA) for California residents
  • General Data Protection Regulation (GDPR) for EU/UK residents

Eligibility

You must be 18 years of age or older, or have parental consent if 13–17, to opt in to this SMS program. WAVE does not knowingly send SMS messages to individuals under 13.

Contact

Questions about the SMS program: support@wave.online. Privacy questions: privacy@wave.online. See also our Privacy Policy SMS section.